Dear Susan:   Great news! Will verify the details in the attached document.    I called the insurance company again this afternoon and mailed them a 'notice of termination' and also informed them online of my intention to cancel the policy and the reasoning behind it.    And as an observation, I want to commend you for your prompt service.  In these times of bad service from major big corporations this is outstanding.  You probably know how I feel.  Continue the good work and customers will just show up.    Thank you again. I look forward to continued business with you.   Kind regards,    Ave

Thank you Susan. I really appreciate your personal attention to these matters. It makes a real difference to me and my family.   Best regards, Curt V.P., Research & Design

Hi Susan, No problem, glad to help.  After all the grief I’ve caused you, it’s the least I can do.  Hopefully they will be easier customers than me!  I have never claimed to be the easiest customer to deal with, but I am loyal when I feel that loyalty has been earned and in this case you’ve gone the extra mile.  Thanks! Best, Bryan

Hi Susan,   It was so nice to speak with you yesterday.  Bryan always speaks so highly of you and now I can see why.  I wanted to follow up with you on the insurance items.  I have not yet had a chance to contact Mike’s Cobra provider but will do so next week.  Bryan is looking over the travel insurance policy and we should be ready to fill that application out next week as well.   Thanks again for all your help, Tawny

Susan, I want you to know that we are very pleased with the quality of service you provided in getting individual health coverage for our family. Right from providing quotes, taking the time to explain the healthcare insurance jargon, providing side by side scenarios in spreadsheet to understand the key differences  between various plans, and finally helping us in applying for the insurance.  Your experience in electronic communications and spreadsheet software helped us communicate faster and clearer. I am going to defer to you when I need expert information on health insurance products. We sincerely appreciate your responsiveness and countless hours you spent in guiding our family from health insurance group coverage to COBRA coverage to individual health plan. We will be more than glad to recommend your company (insurancedfw.com) to our friends because of our satisfaction with your service. Thank you Venkat

Hi Susan, Thanks for the check in.  We are doing well and have our insurance cards and have also started receiving the bills as well. We sure appreciate all you did for us and your personal attention during the whole process.  If I can ever recommend you to anyone I certainly will.  I will probably be in touch with you sometime in the future.  I hope all is going well with you and yours.  Thanks again  Gary

Susan, We have found Susan Speciale a pleasure and easy to work with.  I could immediately see the quality of customer care.  We feel we receive personalized service; she is professional, courteous, patient, and responsive.  She was very knowledgeable and experienced to select right insurance product with our family’s need.  This was extremely important since there are numerous products to choose from.  We are very pleased to recommend Susan to other potential customers. Regards, Carolyn

Hello Susan, We appreciate all your help and thank you very much for the prompt and personal service given to us. Please let us know if you can act as agent outside of TX and we would be sure glad to get in touch with you when we get back. Best regards, Udaya and Deepika

Hi Susan:   I would like to express my appreciation to you for locating my health insurance coverage.  It seems that once a person reaches mid to late 50's, one is almost in what might be termed: "No man's insurance land"!     I found it refreshing to deal with you directly on the phone in lieu of a 1-800-type of so-called "trained representative'.   The bottom line Susan is that you were able to offer me an affordable insurance solution, not more problems like those big 1-800-type impersonal insurance guys!   Val

NO, thank you for your patience and determination and your willingness to visit me on site.  I cannot tell you what a burden has been lifted. Kay

Howdeeee' Susan........   The M of O ID card arrived in the mail.  Perhaps the invoice will be along in the next day or so.  TNX...........Jettie and I appreciate your expertise and thoroughness.....   Val

Hi Susan, I just wanted to say 'thank you' for all of the time you spent helping me find the right plan for my family.  You have a lot of patience!  You made me feel like I was your only client. -Michael

Susan, Again, I sincerely apology for wasting your time because you were so patient and great with me. I swear you are just about the nicest person I’ve ever spoken to over the phone. Maybe down the road if you are still interested in our business I could contact you again. At this point though, I doubt you would want to go through the hassle again. Nevertheless, anytime I know of anyone needing insurance I will certainly refer them to you. Regretfully, Jeff

Hi Susan, Hope everthing is going great for you and your family. Blanca and I were visiting last night about all our insurance coverage and she had mentioned we may need to get with you regarding making some changes in our coverage. I have received current information from medicare and health net regarding 2009 coverage. I haven't read all of it yet, but wanted to find out if we are going to need to visit with you before the 11/28/08 deadline. Please let me know when you have the time what if anything we need to get done on our present insurance coverage.   Thanks for all the help you have provided to us in preparing for my retirement. Dan

Thank you for your help. Your guidance has been invaluable. I will want to get the 20 year, $1 million policy, but need to talk to my lawyer first. I also want one of the health plans we discussed. Lets plan on moving forward with them on November 20th. I will definitely be referring you to others. Brandon